The invention of the vacuum cleaner didn't save time because once it was available houses were expected to
be cleaner than before. The digitisation of data has not simply sped up existing processes, it's increased the amount of information
stored and raised expectations of performance and efficiency.
Unfortunately the job of making information effective isn't yet seen as a central role of management, and information technologists
are responsible for making data available but not for making it understood. So there's a gap.
In days gone by, much of the culture was in the minds of the employees
who had been with the company for years. There aren't so many of them now.
All this may explain why "corporate amnesia" sets in, and the organisation forgets its own procedures and policies.
No doubt the information's out there in some dusty corner of the network - will anybody find it?
This can be improved. Why not get in touch and see if we can make that improvement together?